Steps to Submit a Dispute
The SupplyPike Deductions app empowers you to submit deduction disputes with just one click. The process is simple:
View all information for a deduction on the detail page
Edit the dispute information and select the documents that you want to send
Click Submit Dispute
The deduction’s status will immediately change to Submitting... and the dispute will be scheduled to be submitted. As soon as the dispute is successfully submitted in Vendor Inquiry, the status will change to Lowe's Research.
Receipt in Vendor Inquiry
Dispute submission requests are queued up and submitted in the order they are received for your company. An individual dispute will typically appear in Merchandise Payables within seconds. If you are submitting a large volume in a short period of time then it could take several minutes or even a couple of hours for all disputes to be completed, but don't fret... They are on their way! Once a dispute has been received by Vendor Inquiry within Vendor Gateway it will display a status of Lowe's Research in the SupplyPike app.
Dispute Failures
If Vendor Inquiry will not accept the dispute for a technical reason, we will immediately stop the process and indicate on the deduction that there was an issue. Additionally, the deduction's status will be set back to Not Disputed.