What is Auto Dispute and how does it work?
Auto Disputing enables users to take manual work out of the disputing process. This feature is available for all Lowe's deduction code types, but will likely be most valuable with disputing shortages where SupplyPike can help gather all the available proof documentation automatically.
Only Not Disputed deductions will have the ability to be auto-disputed. On the Auto Dispute Settings page the user can set the attachment criteria, as well as the dollar threshold if desired, and then we'll handle the rest, magically! Auto Dispute settings can be set on the deduction code level, allowing you to pick and choose which deductions you would like SupplyPike to handle automatically.
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner of the Lowe's home page. This will take you to the Supplier Settings Page, and from here you can configure settings for Auto Dispute.
From The Auto Dispute Settings page, you have the ability to Auto Dispute specific codes listed in the Supplier settings. After you have selected which codes you want to Auto Dispute, you can choose attachments criteria for each one via the dropdown menu.
At the bottom of the page, you can choose to set a maximum dollar threshold amount for auto-disputed deductions. By entering a number into the Amount Limit field it will create a cap for deductions that will not be auto-disputed. Any deduction greater than the limit set will not qualify for auto-disputing.