After submitting your dispute in Vendor Inquiry, check back to view the status of your dispute. Here is a short list of Vendor Inquiry dispute statuses and what they mean.
After a new dispute is created in Vendor Inquiry, it is filed immediately as "Lowes," and it progresses through a set of stages (statuses), sometimes with setbacks and skips:
Review – All deductions will sit in this status in Vendor Inquiry prior to action being taken.
Lowes – The dispute has been made, and has been queued up for Lowe's to review.
Resolved – Once Lowe's has reviewed and made a decision on the dispute, they will then move the dispute over to the Resolved status. Note: Both approved and denied disputes will sit in the Resolved status. Here's how to differentiate between the two:
Approved - Any "Approved Amount" greater than $0 will signify that the Resolved dispute was approved.
Denied - If the "Approved Amount" is $0 this will signify that the Resolved dispute was denied.