The Dispute Default Settings allow you to configure your disputes exactly as you would like them executed. You will be able to provide contact info to be submitted with each dispute, as well as set a default dispute reason and type per code.

Lowe's requires a contact name and contact email to be included with every dispute submission. A phone number can also be provided, however it is not required. SupplyPike makes this easy, by updating these fields in the Dispute Defaults settings page, we will go ahead and populate on any deduction not yet disputed. We recommend setting this to a representative on your team in the event Lowe's decides to contact. This can always be changed on the individual dispute via the Deduction Details page.

The dispute reason is what Lowe's will read when the dispute is submitted. By default, the dispute reason will default to be "Please repay.". However, if you would like to create a new default message, you can do so by editing the Dispute Reason field found on the Dispute Default Settings page. This can be customized per code type.

Additionally, you can set the Dispute Reason Type per code. The Dispute Reason Types are unique to Lowe's and are based on different codes.

Once you make the desired changes, be sure to hit the "Save Changes" button. This will go ahead and update the dispute reason across all deductions that have not been disputed.