Overall, the time it takes to resolve a dispute with Walgreens can vary based on what is disputed. The most commonly documented type of dispute is a Shortage which typically follows the timeline below:
Day 0 - Dispute Submission
Day 0 - Walgreens confirms dispute receival within 15 minutes of dispute
Day 1 - Another confirmation, noting that dispute has been sent for review
Day 10-14- Automated Dispute Status updates including "in progress" and "sent for approval"
Day 17-24 - An "AP approval" message may come through but you'll want to confirm payment was made in the VAIS portal.
Day 17-24 - If no payment was made, this is the best opportunity to ask for an update/ clarification.
Day 24-31 - Dispute is "Completed" and noted by automated messages
Since there is no dispute portal to track all of this, the timelines can vary, disputes can go stale, and more follow-up/ communication may be needed. Suppliers should keep an eye on their disputes for additional requests from the retailer.