CVS Post Audits

Like most retailers, CVS has a Post Audit program that is a way for them to recover costs on older agreements or look for areas they believe the supplier owes the retailer money. At CVS specifically, they refer to their Post Audit program as "Profit Recovery", ironic right?

To identify when you've received a post audit, there are 4 different leading invoice # characteristics to look for. Invoice #'s will begin with the following:

For backup information on each Post Audit, files are often maintained in ImageSilo for up to 2 years as a source of truth. Each of these charges can really vary on what the reason for the charge is so it is recommended to review the contents of these files.

Additionally, any agreements you can reference that you've made with Walgreens may be helpful in proving the validity of these charges. A time period for when the post audit is being issued for is usually present and if that "Audit year" exceeds your agreed upon range, it may be worth contesting. For example, you may have an agreement that CVS must issue all post audits within 2 years but the issue a Post Audit in 2025 referencing the audit year 2022 which would exceed that range.

Within each of these files, a timeline for how long you have to dispute and where it can be disputed is often mentioned. We often see that 90 days from the check date is what's allowed for contesting these charges.

All post audits are currently disputed through emails based on invoice #:

This is not an exhaustive list but, different reasons for Post Audits include:

As you can see, these are often vague and worth questioning, verifying, and contesting further with any proof on your side.