CoOps are often a good way to set yourself up with an advantage at a retailer to get more attention with deals, better shelving or end caps, or a variety of other agreed upon incentives for your business. It is important however to review CoOps for inaccuracies, duplicate charges, or excess dollars outside of the agreed terms.
To Identify a CoOp, there are lot of different Invoice leading or trailing characteristics. Invoices may begin or end with the following as well as the category each CoOp belongs to:
BB - Related to Advertising
QAT - Related to Advertising
DTS- Diabetic Test Strips
SBWF, SBOR, SBORDC, DSB, SBHF- All related to Disposal Cost Share Program
00 - Front Store Invoices
18 - Front Store Invoices
FSI (Invoice ends with) - Front Store Invoices
SB - Store Brands
STRBR -Store Brands
HI - Hawaii Front Store Invoices
NAV - Navarro & Puerto Rico Front Store
CWP - WorkSmart Program
Backup for most of these can be found in ImageSilo with files being preserved up to 2 years. Within these files is some more context on the items included and the time frame related to each charge.
When Reviewing CoOps, referencing internal records/ agreements is a good way to verify CoOps. These are often valid and agreed upon but that doesn't mean CVS doesn't make mistakes or charge beyond an agreed upon term length.
Specifically, there is often overlap within the Disposal Cost Share Program and looking across all of those different Invoice numbers is a good way to potentially find mistakes. There are scenarios where two different invoices will cover the same Vendor Number, Time Range, and Item Numbers and may be worth disputing.
All CoOps are disputed at Co-OpBackupRequests@CVSHealth.com
QAT is the only exception and disputed at - Katherine.Spaziano@cvshealth.com
Additionally, pharmacy RX backup is found at - rxcontractadmin@cvscaremark.com
Disputing is often the default thought but it never hurts to just ask for more information to any of these emails since the name of the email is focused on "CoOp Backup Requests".