Understanding the Paid Status
SupplyPike considers Paid as a primary status. This means:
If a deduction or open invoice has been paid back, Paid supersedes the dispute status.
On the dashboard, a single deduction or open invoice will only appear in one status column.
A deduction or open invoice with an Approved dispute that has also been paid back will only display in the Paid column.
Viewing Deductions by Dispute Status
If you'd like to see all deductions or open invoices grouped by their Dispute Status only, follow these steps:
Uncheck the Paid toggle on the Status graph.
This will remove the paid column.
Paid deductions or open invoices will be distributed into other columns based on their dispute status.
Accessing Underlying Dispute Status
Even though Paid supersedes any dispute status in the rolled-up views in the app, you can still easily see the underlying dispute status in:
The Deduction/Open Invoice List view
The Deduction/Open Invoice Details view
By exporting the data from the list views
How Do Disputes and Paybacks Relate?
A common scenario involves a deduction or open invoice being disputed, approved, and then paid back, showing as Approved and Paid.
Sometimes, Home Depot repays a deduction or open invoice without a dispute or before approval, showing dispute status as Not Disputed and flagged as Paid, moving to the Resolved tab and becoming non-disputable.
How Can I Filter for Paid Deductions?
To see all paid deductions or open invoices, ensure you are viewing either the:
RESOLVED tab
ALL tab
On the Deduction or Open Invoice List view, under More, there is an option for Paid Status. This filter can be used:
Independently to view anything that has been paid
In conjunction with the Dispute Status filter to show deductions or open invoices that are Not Disputed but were paid back/overturned by Home Depot without a dispute
Additionally, view even more detail about an invoice, chargebacks, and repayment by expanding the Check Lines table on the Deduction/Open Invoice Details page, or by exporting the Check Line Export from the Deduction or Open Invoice list.