Where to Start
1. In the Amazon DEDUCTIONS tab, head to the URGENT bucket.
2. Click on the More filter and under Timeliness choose Optimal, Maturing, & Mature.
This will show all the deductions available within the Amazon disputing timeframe and those about to expire. When disputing Amazon shortages, disputing within the first 30 days after receiving a claim is an important factor that will greatly increase your dispute success chances.
3. Select all deductions you want to dispute.
Then, click submit to send to Vendor Central.
Creating a Shortage Claim Re-Dispute
To create shortage claim re-disputes, please follow the steps below:
1. In the Amazon DEDUCTIONS tab, open the FOLLOW UP bucket.
2. Select up to 20 shortages tagged as "Eligible for Re-Dispute."
We recommend prioritizing older claims with higher dollar amounts.
3. Click on the “Bulk Actions” dropdown button, then click “Re-dispute.”
To check on the status of re-disputed shortages, please follow these steps:
1. Open one of the following buckets:
Follow Up: This tab will host re-disputable shortages, which will be tagged as "Eligible for Re-Dispute" and ones with denied or partially approved re-disputes which will be tagged as "Eligible for Settlement."
In Progress: This tab will host disputes, re-disputes, and settlements that are under review.
Resolved: This tab will host any disputes, re-disputes, or settlements that have been resolved and fully approved or finalized (denied via
settlement).
All: This tab will host all claims.
2. Click on the “More” filter. Then select “Dispute Count,”
and the appropriate count of disputes you want to track:
0: Claims that have not been disputed yet.
1: Claims that have had 1 dispute only.
2: Claims that have been disputed and re-disputed.
Submitting a Settlement Case with Amazon
You can redispute claims that were previously denied or partially approved by Amazon. To create a streamlined settlement case with SupplyPike:
1. In the Amazon DEDUCTIONS tab, open the "FOLLOW UP" bucket.
2. Select any combination of settleable deductions you want to include in your case.
3. Click on the “Bulk Actions” dropdown button, then click Create Case.
4. A Case Form will be opened and will have some fields automatically prefilled.
5. In order to submit your case, you will also need to fill out the remaining fields:
Select a Business Group (if applicable)
Enter a valid contact phone number
We also recommend adding your own email address under "Add Additional Email Addresses" to receive email notifications regarding your case.
6. Once all required fields have been filled out, please review your case and click Submit.
7. Once a case has been created, you can use the CASE LOG page to review it, submit replies to Amazon, close cases, and re-open ones that can be reopened.
NOTE: In some situations, Amazon may reply to your case and inform you that they are choosing to close it and open another case in its place. When this happens, the case status will show as "Pending Merchant Action," and you must reply to confirm it and keep it open. When this happens, it is best practice to add additional email addresses so you will continue to receive notifications when there are case updates.
Other Quick Tips
Validity Filter:
The Amazon disputing process works best when taking validity into account. Use the “Validity” filter and select “Likely Invalid” to ensure your best chances of success.
Automated disputing:
Use SupplyPike’s automated disputing to make the deduction management process hands-free. Primarily beneficial for shortage and price claims with Amazon, it allows you to control which deductions are auto-disputed from deduction type, dollar threshold, and beyond.
Setting Up Auto Dispute:
Click the cog icon in the top right of the Deductions tab.
Configure Auto Dispute settings, selecting deduction types and conditions.
Click Save to apply your settings.