Target deductions are disputed through the Synergy app in Partners Online (POL). Disputes can be re-submitted in Synergy, with updated dispute descriptions and supporting documentation, until they are approved or reach their expiration window. SupplyPike submits disputes through this same process.
However, if disputes continue to be improperly denied, suppliers can escalate the issue by submitting an Invalid Denial Contact Us Form in POL. This form directs the dispute to Target’s Accounts Payable (AP) team for further review. Once submitted, the AP team will respond via email to the account that submitted the request.
When to Use:
Use this form only as an escalation method when disputes have already been submitted and denied multiple times. It may be helpful in cases such as:
Large dollar amount deductions where all necessary proof has been provided but denials continue.
Multiple deductions with the same issue amounting to a significant dollar value.
A pattern of denials related to the same root cause.
Deductions nearing expiration after multiple improper denials.
Reminder: Target compliance deductions become undisputable after 90 days, while all other RevLoss types expire after 18 months.
How to Use:
1. Login to POL
2. Scroll down the the bottom of the page and select “Contact Us & Request Support”
3. In the Search Box, type “Invalid Denial”
Results should come up for “Accounts Payable | Payment | Chargebacks | Exemption Requests > AP Domestic Synergy > AP Domestic Synergy: Invalid Denial”
4. Open the form and fill in the required fields:
Vendor Name
Vendor Number
Accounts Payable Workflow
Scroll inside the box on the page to see a “More Details” link with the list of options.
Describe Your Issue
Explain why the denial(s) are invalid and any other necessary information to support your case.
Add Attachments
Only one attachment under 5MB is allowed. We recommend combining all proof documents into a zip file before attaching.
5. Submit Ticket
6. Monitor the email used to log into POL for a response from Target's Account Payable’s team
Important Notes
This form should only be used for escalation, not as a first attempt at disputing.
All disputes should still be submitted through SupplyPike or Synergy first.