Where to Start
1. Start in the URGENT bucket in the DEDUCTIONS tab.
To show all the deductions that are within 14 days of expiration.
2. Click on the Files filter and choose Ready.
To check for any deductions that are ready to be sent to Synergy with the proper documentation attached. Use bulk or one-click disputing to submit to Target.

3. Move into the NEW bucket and follow the same process.
Use bulk or one-click disputing to submit to Target.

Note: Auto Disputing enabled? Skip this step because the app will send them to Synergy for you.
Create a List of Deductions That Need Supporting Documents
1. Apply the Files filter and choose Not Ready.
Focus on the ones in the URGENT bucket that are expiring soon.

2. Click on the Type filter and choose Codes A030, A032, A034, A038, & A176.
To filter all shortage deductions that do NOT have shipping documents.

3. Click on the Dates filter and set an “End Date” of at least 3 days ago.

4. Click the Export button to download a spreadsheet.

5. Send it to your warehouse or team.
To let them know you need BOLs/PODs for the listed deductions uploaded so our integration can find and match the documents to the proper deduction. Then CLEAR.
Respond to Disputes in Supplier Action Status
1. Go to the FOLLOW UP bucket.

2. Click on the Status filter and choose the Supplier Action status.
To see any disputes that Target has sent back to you for review.

3. Review the Deduction Details section of each claim.
To see the response that Target provided and address any issues Target brings up in their response with your own message addressing their issues.
Re-Dispute Denied Disputes
1. Go to the FOLLOW UP bucket.

2. Click on the Status filter and choose the Denied status.

3. Re-Dispute the Claims.
Keep in mind that even though a claim has been denied, it can still be re-disputed.

Review Target's message and work the claim accordingly, and use the comment field to respond directly to Target’s denial comments.

It’s a good idea to add those comments to the INTERNAL NOTES in
the DEDUCTION DETAILS page when you re-submit it.
Optional: Quickly Find Your Largest Deduction
1. Click on the Sort by dropdown menu in the ALL tab.

2. Change it to Document Amount, Descending.
To easily review the deductions with the highest dollar amount.
Dispute Past Due Invoices
1. Always start in the URGENT bucket for the INVOICES tab.
This section includes invoices you sent to Target that remain unpaid and are nearing the end of the dispute window.

2. Click on the Files filter and choose Ready.
To check for any claims that are ready to be sent to Synergy with the
proper documentation. Use bulk or one-click disputing to submit to Target.

3. Move into the NEW bucket and follow the same process.
Use bulk or one-click disputing to submit to Target.

Note: SupplyPike will automatically pull supporting documentation into these claims. If a claim is missing an invoice, you can share a copy of the invoice or the raw EDI invoice data with us, and we will automatically attach it.
Re-Dispute Denied Disputes
1. Go to the FOLLOW UP bucket in the Invoices tab.

2. Click on the Status filter and choose the Denied status

3. Re-Dispute the Claims.
Keep in mind that even though a claim has been denied, it can still be re-disputed.

Review Target's message and work the claim accordingly, and use the comment field to respond directly to Target’s denial comments.

It’s a good idea to add those comments to the INTERNAL NOTES in
the INVOICE DETAILS page when you re-submit it.
More Questions?
For more guidance, contact your Customer Success Manager or support@supplypike.com.