Validity Types
Every dispute includes a "Validity" tag, which indicates the current status of the validation process. You can also use these tags as filters to manage and prioritize your disputes. Here’s what each tag means:
Validating Data: A Co-Op validation is running.
Likely Valid or Likely Invalid: A validity judgment has been made and validation is complete.
Unknown Validity: SupplyPike is unable to validate.
Suggested Workflow for Disputing Co-Ops
1. Start with the “URGENT” bucket in the Co-Op tab. Use the 'Validity' filter to select 'Likely Invalid,' as these are the most likely to be successfully disputed.
Once you have disputed the Likely Invalid deductions, navigate to the “NEW” bucket and follow the same steps.
As new Co-Ops keep coming every month, continue to check on our validity judgment for each Co-Op invoice.
Co-Ops can be disputed at any time up to the 2-year limit and as many times as you wish. However, to ensure efficient processing and avoid delays, limit your Co-Op disputes to 20 at a time.
If disputing a group of overlapping Co-Ops, ensure any of those with an invoice date older than 2 years are removed from the dispute lines so the dispute submission is successful.
Note: If the dispute is attempted more than 2 years from the invoice date, you will get an Amazon message stating that the statute of limitations has been exceeded. You can still dispute the Co-Op, but you would need to open a case (like you would for Open Items) and attach the backup file that we provided as proof that the Co-Op is invalid.
2. Switch to the “ALL INVOICES” bucket. Use the "Status" filter and select "Denied" and "Partially Approved."
Identify Co-Ops that were denied or approved for less than the suggested amount. Re-dispute these until you recover the excess or receive a valid denial from Amazon.
3. For all other Co-Op deductions we tag as "Likely Valid" or "Unknown Validity," please feel free to review them manually to either dispute them or archive them.
If you find any discrepancies we weren't able to catch, please let our team know by emailing support@supplypike.com so we can continue to enhance our product over time.
What to Expect from Amazon During the Dispute Process
Once the dispute is submitted, the vendor/supplier is assigned a Dispute ID, which can be used for tracking.
All communication to and from Amazon is maintained in the portal.
Co-Op disputes will take 20-35 days on average to resolve.
Once resolved, we will know the approved amount for the dispute, but it may take 7-10 days for the detailed breakdown of payments at the Co-Op level.
More Questions?
For more guidance, contact your Customer Success Manager or support@supplypike.com.