Review the information and edit the dispute details as needed.

The deduction’s status will immediately change to Submitting Dispute... and the dispute will be scheduled to be submitted. As soon as the dispute is successfully submitted in the CVS Vendor Portal the status will change
to CVS Research.

Dispute submission requests are queued up and submitted in the order they are received for your company. An individual dispute will typically appear in the CVS SAP Vendor Portal within seconds. If you are submitting a large volume in a short period of time then it could take several minutes or even a couple of hours for all disputes to be completed, but don't fret... They are on their way! Once a dispute has been received by the CVS Vendor Portal it will display a status of CVS Research.

If the SAP Vendor Portal will not accept the dispute for a technical reason, then we immediately stop the process, and notify that there was an issue. Additionally, the deduction's status will be set back to Not Disputed.

For better results with CVS disputes, connect both the CVS Vendor Portal and ImageSilo portals in our app. The CVS Vendor Portal provides key data for AP deductions and revenue loss types, while ImageSilo offers detailed info like PO numbers, chargeback types, and invoices. Using both will give you the comprehensive data needed for more effective disputes.

If you use both Collect and Prepaid shipping methods, your default setting may not always be accurate for each dispute. On the "Create a Dispute" page, ensure you check and update the "Freight Term" to reflect the correct shipping method for better accuracy in your disputes. We will automatically change the freight term to Fedex or UPS if we find a document related to those small parcel carriers.