Where to Start
1. Go to your CVS SAP Vendor Portal and login with your email, password, and OTP.
2. To identify a deduction, open to the “Invoices” tab.
3. Select a time frame you want to view using the top “Invoice Date (From)” and “Invoice Date (To)” forms.
Once you have your dates, click the blue “Go” button in the top right corner.
4. Once the desired timeframe has generated, identify the deduction you want to dispute.
To identify a deduction, search down the invoice column for invoices that end in “W’ or “X” or “V.”
5. Write down the “Invoice Number,” “Dispute Amount” and “Document Date” for the deduction you want to dispute.
Disputes can be “Paid” or “Open.” If they are “Paid,” they have been officially transacted and your accounting team is likely aware. If they are “Open,” they have either not reached their due date or they won’t be transacted until you are in a positive balance.
6. Click the “Home” in the top left corner. Once you’re there, go to the “Vendor Dispute Management Dashboard” tab.
7. Once you are in the “Vendor Dispute Management Dashboard,” click “Initiate Dispute.”
8. Fill out the dropdowns at the top again: Remit Vendor, PO Vendor, Dispute Type, and Dispute Subtype.
Dispute Subtype is usually a Shortage.
9. In the “Debit Memo Reference Number,” plug in the Invoice Number from earlier.
10. To find your CVS Purchase Order #, open a new tab and go to ImageSilo and login to your account.
11. In ImageSilo, click into the Warehouse/Telephone/Feeders10 tab. Once you’re in there, plug in the invoice number you wrote down before and hit search.
12. Once the results come up, click into the row. This will open a new tab showing the invoice.
13. In the invoice, you will see the “Reason” for the deduction. In this case, it is “Quantity Discrepancy” which is a shortage.
14. Go back to SAP Vendor Portal tab and fill in the rest of the blanks in the “Invoices” tab using the information from ImageSilo.
You can submit multiple disputes at a time by clicking “Add Row.”
Freight Term is also not part of the data but will need to be entered based on how the PO was shipped. The options are Collect, Prepaid, UPS, and Fedex and can likely be determined from the attachments being included in the next step.
15. Once you’ve filled out that information, go to the “Attachments” tab and upload the corresponding signed POD. You will also need to include the Debit Memo Invoice from Image Silo from the earlier steps.
Other documents are also recommended based on the type of dispute.
16. In the “Message” tab, insert more information or context if needed. Once you are happy with your dispute, click “Validate” to finalize and send the dispute to CVS.
The additional comment is not needed if you’re only disputing one row in your dispute.