Where to Start
1. In the Home Depot Deductions page, head to the Deductions tab and click on the URGENT bucket.
The deductions in this bucket are expiring within the next two weeks and should be prioritized as to not miss out on disputing.

2. Click the “Sort by” dropdown menu and sort by “Descending” and “Deduction Amount.”
Since these deductions are expiring soon, you may want to maximize potential recovery by working on higher dollar amounts first.
Create a List of Deductions That Need Supporting Documents
1. Next, head to the NEW bucket.
This bucket will show all other not disputed deductions.

2. Click on the Type filter and select Shortage, then “done” to see all deductions that include a shortage chargeback.
3. Next, click on the Files filter and select “Without,” “All,” and “Bill of Lading,” then “done” to see all deductions that are missing shipping documents.
4. Click the Export button, and then Export Deductions
To download the Deductions spreadsheet.
5. Send the spreadsheet to your warehouse or team.
To let them know you need BOLs/PODs for the listed deductions uploaded.
Respond to Disputes in Supplier Action Status
1. Move to the FOLLOW UP bucket next.
2. Click into each deduction by using the arrow on the right side to review the Deduction Details section of each deduction.
To see the response that Home Depot provided and address any issues Home Depot.
3. Attach any additional documents requested by Home Depot or respond back by using the “Opening a Dialog” section.
4. Once you’ve attached documents or responded back to Home Depot with a dialog, make sure to hit “Resubmit.”
Open a Dialog on Denied Disputes
1. Go to the RESOLVED bucket.
2. Click on the Status filter and choose “Denied”
3. Click into each denied deduction to review the Deduction Details.
4. In the “Open Dialog” section, leave a subject line and message requesting Home Depot re-review the denied dispute.
5. Click Open Dialog to submit once you are done.
Optional: Quickly Find Your Largest Deduction
1. Go to the NEW bucket.
2. Click on the Sort By dropdown menu, and change the order to sort by “Descending” and “Deduction Amount.”
Dispute Open Invoices
1. Click on the Open Invoices page in the left hand navigation and head to the Open Invoices tab.
2. Check the URGENT bucket for Open Invoices that are nearing expiration in the next two weeks and dispute.
3. After clearing out the URGENT bucket, move on to the NEW bucket.
4. In the NEW bucket, click on the Files filter and select “Without,” “All,” and “Bill of Lading,” then “done” to identify any open invoices that are lacking shipping documents. Export the list to share with your teams.
5. Head to the FOLLOW UP bucket to check on any open invoices in Supplier Action status.
Respond accordingly to any requests made by Home Depot.
6. Go to the RESOLVED bucket.
7. Click on the Status filter and choose “Denied.”
8. Click into each denied deduction to review the Deduction Details.
9. In the “Open Dialog” section, leave a subject line and message requesting Home Depot re-review the denied dispute. Click Open Dialog to submit once you are done.