Understanding the Recoveries Dashboard
The Recoveries Dashboard provides a clear, accurate view of the dollars your business has actually received back from retailers after disputes, along with related adjustments such as mitigations, partial payments, and rededucts.
Importantly, this dashboard only includes recoveries that occurred through disputes initiated in the SupplyPike platform. This ensures that everything shown in the dashboard corresponds directly to activity managed and tracked within SupplyPike.
The term "Recovered" includes:
Paid: The retailer approved your dispute and actually repaid it on a check
Mitigated: The retailer approved the dispute before withholding the deduction, preventing the loss from occurring in the first place.
This article explains the key concepts used on the dashboard: Recovered, Approved, Mitigations, Rededucts, Partial Payments, and how dates and amounts are calculated.
Approved
Across the SupplyPike platform you will see deductions marked as Approved, meaning:
The deduction/RevLoss was disputed and
The retailer reviewed the submission and
The retailer agreed the dispute was valid
However, an approved amount does not always match what you ultimately receive.
Partial Payments
Retailers sometimes approve a dispute for one amount but only pay back a portion of it, or they may pay it back on different checks over time.
The Recoveries Dashboard displays only the amount that was actually repaid and shows it based on the date the payment(s) occurred. This keeps the reporting aligned to real, realized dollars.
Key Term: Recovered
On the Recoveries Dashboard, Recovered refers to disputes that meet all of the following:
The dispute was initiated through SupplyPike
It was approved by the retailer
The retailer actually paid (or offset, which becomes a mitigation) the deduction
And SupplyPike reflects the true amount recovered, not just the approved amount
Recovery amounts use the actual payment date from the retailer, not the date the dispute was submitted or approved.
Recovered totals exclude any disputes initiated outside SupplyPike.
Key Term: Mitigations
A Mitigation occurs when a deduction or chargeback is disputed and approved before the retailer withholds it from a check. Without the proactive dispute and approval, money would have been withheld from a check but since no money was ever withheld, there is no explicit repayment date.
For mitigations, the dashboard uses the approval date because that is when the deduction was effectively prevented.
Mitigations handled outside SupplyPike are not included.
Key Term: Rededucts
A Rededuct occurs when a retailer repays a deduction, then later issues a new deduction for essentially the same event under a different code.
The dashboard accounts for rededucts because:
Rededucts reverse prior recoveries
Rededucts ensure more accurate and transparent reporting
Rededucts prevent inflated recovery totals
Rededucts are included only when they relate to disputes initiated in SupplyPike.
How Dates and Amounts Work Across the Dashboard
The dashboard uses the effective financial event date, based on the type of outcome:
Recoveries: actual payment date and reflect only actual dollars paid
Mitigations: retailer approval date
Rededucts: date the new deduction was withheld from a check
Outside-SupplyPike disputes and recoveries: excluded from all totals and charts on the Recovery Dashboard
What You’ll See on the Dashboard
Recovered with SupplyPike
The total amount your business has regained, accounting for partial payments and rededucts, and preserved through mitigations from disputes initiated with SupplyPike
Recovered by Retailer
A donut chart showing recovered dollars by retailer.
Recovered by Month
Visualizes recovered dollars over time, segmented by retailer.
Retailer History
Indicates when your business started using SupplyPike for each retailer.
Documents Matched
Shows the total number of shipping documents matched and attached to deductions via SupplyPike automation.
Summary
The Recoveries Dashboard provides a transparent, accurate view of all dollars recovered through SupplyPike-initiated disputes. By accounting for partial repayments, mitigations, and rededucts, and by tying all amounts to actual payment or mitigation date, the dashboard gives you a reliable picture of the financial outcomes achieved through dispute activity with SupplyPike.