Our app makes it easy to submit offset disputes, whether you’re reviewing a single offset or disputing multiple offsets at once.

If you’re reviewing an individual offset, you can submit a dispute directly from the Offset Details page. Depending on whether you have dispute defaults configured, the dispute reason and text fields may be pre-filled for you. You can update the dispute reason selection and edit the dispute text at any time before submitting, allowing you to tailor the dispute details as needed. Once you’re ready, select the Dispute action to submit the offset with a single click.

This option is ideal when you need to closely review the details of a specific offset before taking action.

For greater efficiency, you can also dispute multiple offsets at the same time from the Offsets List view. Bulk disputing is especially useful when you want to filter offsets by specific criteria—such as a particular purchase order (PO) or item—before submitting disputes. This is commonly used for scenarios like disputing fill rate fines that impact multiple offsets tied to the same item or order.

Once you’ve applied your filters, select the offsets you want to dispute and submit them together in one action, saving time and ensuring consistency across related disputes.

In addition to submitting disputes, you can use bulk actions to update dispute reasons for multiple offsets at once. This allows you to apply the same dispute reason across a group of selected offsets, which is especially helpful when disputing offsets related to the same issue or program. Using bulk updates helps streamline your workflow and ensures dispute details are accurate and consistent before submission.

The dispute reason is what Home Depot will read when the offset dispute is submitted. By default, the dispute reason will default to be "Please review.". However, we encourage you to create a new default message based on the offset code type. You can do so by editing the Dispute Reason field found on the Dispute Default Settings page. This can be customized per code type.

Additionally, you can set the Dispute Reason Type per code. The Dispute Reason Types are unique to Home Depot and are based on different offset types.

Once you make the desired changes, be sure to hit the "Save Changes" button. This will go ahead and update the dispute reason across all offsets that have not been disputed.

You can make updates to these at any point by updating the Default Dispute settings. Additionally, you can change the default dispute reason and type on individual offsets at any point if a more custom reason is needed.