What is an Open / Problem Invoice?
Lowe's' AP department has automated systems in place to process invoices that meet their billing requirements . Invoices that do not meet the requirements are disqualified from automated payment and run the risk of delayed payment and potentially can be purged from their system.
In addition to missed billing requirements, mis-receiving resulting in no record of receiving can result in a problem invoice.
How do I dispute an Open / Problem Invoice?
For Problem Invoices that are a result of no record of receiving or some other discrepancy with the receipt of goods, suppliers can dispute with proof documentation to support the delivery of the goods in full. Typically proof documentation to support this dispute would include a copy of the invoice, and any shipping documents to verify the delivery of goods; i.e. BOLs and PODs.
For other Problem Invoice codes, Lowe's might provide additional context of documentation they may need to support the payment of the invoice. These comments from Lowe's should be reviewed to ensure that all proper documentation is being provided as to not further delay payment on an invoice.
Some Problem Invoice codes do not require action on the supplier's part, and are simply sitting in a limbo state while Lowe's continues to investigate, and hopefully release payment. Lowe's AP department should provide detail in these scenarios as to the status and any next steps on their side.
Open Invoice Statuses
Pending = still awaiting invoice match process on Lowe's side
Lowe's = Lowe's is reviewing a dispute
Vendor = Lowe's has requested action be taken by a supplier
Problem Code | Description | Action |
ACT | VENDOR PROFILE UNDER REVIEW | Vendor action required only if requested in correspondence instructions. |
ADM | PENDING AUTO DEDUCTION - PRICING AND QUANTITY | Verify invoiced price/quantity and re-transmit invoice if incorrect. No further vendor action is necessary at this time if vendor invoice is correct. |
ADP | PENDING AUTO DEDUCTION - PRICING | Verify invoiced price with your Lowe's Merchandising representative. Re-transmit invoice if vendor pricing is incorrect. No further vendor action is necessary at this time if vendor pricing is correct. |
ADQ | PENDING AUTO DEDUCTION - QUANTITY | Verify invoiced quantity with POD. Re-transmit invoice if vendor quantity is incorrect. No further vendor action is necessary at this time if vendor quantity is correct. |
ADU | PENDING AUTO DEDUCTION -UNMATCHED ITEMS | Verify invoiced item numbers match PO. Re-transmit invoice if incorrect. No further vendor action is necessary at this time if vendor invoice is correct. |
ANC | ANTICIPATED ALLOWANCE NOT PROVIDED ON INVOICE | Check merchant agreement, contact Lowe's Merchandising representative, and re-transmit invoice if necessary. |
APP | INVOICE AWAITING LOWE'S APPROVAL FOR DELETION OR PAYMENT | Vendor action required only if requested in correspondence instructions. |
CCC | QUANTITY AND/OR PRICING DISCREPANCY BETWEEN INVOICE AND RECEIPT AND/OR PURCHASE ORDER | Vendor action required only if requested in correspondence instructions. |
CRE | VENDOR CREDIT | Vendor action required only if requested in correspondence instructions. |
DSP | DISPLAY INVOICE | Vendor action required only if requested in correspondence instructions. |
DTC | VENDOR PROFILE UNDER REVIEW | Vendor action required only if requested in correspondence instructions. |
DUP | DUPLICATE INVOICE NUMBER | Internal Lowe's code, no action necessary. Duplicate will be deleted. |
ECT | ELECTRONIC ORDER WITH QUANTITY AND/OR PRICING DISCREPANCY BETWEEN INVOICE AND RECEIPT AMOUNT | Verify invoiced price/quantity and re-transmit invoice if incorrect. No further vendor action is necessary at this time if vendor invoice is correct. |
EDI | VENDOR PROFILE UNDER REVIEW | Vendor action required only if requested in correspondence instructions. |
EST | FREIGHT ESTIMATE MISSING | Vendor action required only if requested in correspondence instructions. |
FCR | FREIGHT CLAIM REVIEW | Vendor action required only if requested in correspondence instructions. |
FRT | INVOICE FREIGHT TYPE DOES NOT MATCH LOWE'S PO FREIGHT TYPE | Vendor action required only if requested in correspondence instructions. |
IMP | IMPORT PURCHASE ORDER NUMBER | Vendor action required only if requested in correspondence instructions. |
MCT | ELECTRONIC ORDER WITH QUANTITY AND/OR PRICING DISCREPANCY BETWEEN INVOICE AND RECEIPT AMOUNT | Vendor action required only if requested in correspondence instructions. |
MIS | REPLACEMENT/EXPENSE PART OR OUT-FOR-REPAIR INVOICE | Vendor action required only if requested in correspondence instructions. |
MIX | PURCHASE ORDER CONTAINS BOTH DISPLAY AND STOCK PRODUCT | Vendor action required only if requested in correspondence instructions. |
MRR | MULTIPLE RECEIVING REPORTS PROCESSED FOR A GIVEN STORE/PURCHASE ORDER | Internal Lowe's code, no action necessary. Lowe's will manually match to correct receiver. |
NCT | ELECTRONIC ORDER WITH QUANTITY AND/OR PRICING DISCREPANCY BETWEEN INVOICE AND RECEIPT AMOUNT | Vendor action required only if requested in correspondence instructions. |
OPN | RECEIPT OF PRODUCT NOT ACKNOWLEDGED BY LOWE'S LOCATION | Vendor action required only if requested in correspondence instructions. |
PRC | PRICING DISCREPANCY BETWEEN INVOICE AND PURCHASE ORDER | Verify price with Lowe's merchandising representative. Re-transmit invoice if vendor pricing is incorrect. No further vendor action is necessary at this time if vendor pricing is correct. |
PVR | MULTIPLE INVOICES RECEIVED FOR LOCATION/PURCHASE ORDER COMBINATION - REFER TO BILLING REQUIREMENTS | For all invoices billed for this location/PO combination, provide signed proof of delivery (POD) and bill of lading for prepaid shipments or proof of pickup (POPU) and bill of lading for collect shipments. ASN also required for crossdock shipments. |
QTY | QUANTITY DISCREPANCY BETWEEN INVOICE AND RECEIPT BY LOWE'S LOCATION | Vendor action required only if requested in correspondence instructions. |
RAP | INVOICE AWAITING LOWE'S APPROVAL FOR DELETION OR PAYMENT | Vendor action required only if requested in correspondence instructions. |
RNF | LOCATION AND PURCHASE ORDER NUMBER COMBINATION NOT FOUND IN LOWE'S SYSTEM | Re-transmit EDI invoice or submit response with updated information. If location/PO is correct, provide bill of lading and signed POD for prepaid shipments/proof of pickup for collect shipments. ASN also required for crossdock shipments. |
RPS | REPLACEMENT PARTS | Vendor action required only if requested in correspondence instructions. |
TOL | INVOICE OUT OF BALANCE TO PURCHASE ORDER | Internal Lowe's code, no action necessary. |
TWO | MULTIPLE INVOICES RECEIVED FOR LOCATION/PURCHASE ORDER COMBINATION - REFER TO BILLING REQUIREMENTS | Vendor action required only if requested in correspondence instructions. To expedite payment of future invoices, submit one invoice per location/PO combination. Refer to Lowe's billing requirements. |
UAB | INVOICE CONTAINS CHARGE(S) BEING RESEARCHED BY LOWE'S | Vendor action required only if requested in correspondence instructions. |
VOD | PURCHASE ORDER CANCELLED/VOIDED | Please provide a signed proof of delivery (POD) and bill of lading for prepaid shipments or a proof of pickup (POPU) and bill of lading for collect shipments. ASN also required for crossdock shipments. |
WRO | QUANTITY AND/OR PRICING DISCREPANCY BETWEEN INVOICE AND RECEIPT AND/OR PURCHASE ORDER | Vendor action required only if requested in correspondence instructions. |
XXX | SYSTEM CODE | Vendor action required only if requested in correspondence instructions. |