What is Auto Dispute and how does it work?
Auto Disputing enables users to take the manual work out of the disputing process. This feature is now available for Home Depot Open Invoice disputing. Let SPS Commerce gather all the available proof documentation and dispute, automatically!
Only Not Disputed open invoices will have the ability to be auto-disputed. On the Auto Dispute Settings page the user can set the attachment criteria, as well as the dollar threshold if desired, and then we'll handle the rest!
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner when viewing the Lowe's app. This will take you to the Settings Page. Toggle between both Deductions and Open Invoice settings at the top of the screen. Settings are unique to each Open Invoice Code, so make sure to set them up exactly how you want for each.
Make sure to designate for auto-disputing Open Invoices the attachments and threshold criteria you would like applied. Once you have set this criteria, make sure to save the changes, and just like that you're good to go!
Is there anything that won't get Auto-Disputed?
We will not dispute (or display) an Open Invoice that is "pending" review from Lowe's initial matching and syncing system. Once it is in a Vendor status, it will show up in our app with instructions on next steps and is disputable at that point.
We will only Auto-dipsute what we show to be Not Disputed items as a result. Additional follow-ups to disputes may be needed and can be done in the details page.