What is an EDI 864?

The EDI 864 is a X12 transaction set for a Text Message sent from retailers and other buyers to trading partners, typically indicating that an error occurred with a particular transaction. The EDI 864 provides information such as:

  • Interchange control number or other document ID affected by the text message
  • Retailer or buyer name
  • Date and time of text message
  • Text message communication, including any relevant data regarding the affected documents
  • Error details if applicable

Benefits of Implementing the EDI 864

Implementing the EDI 864 often fulfills requirements set forth by your buyers. This allows direct communication regarding your EDI transactions, which replaces emails, phone calls, and other forms of communication, thus reducing waste and business resources.

EDI 864 Workflow

An EDI 864 is used to communicate information from the buyer to the trading partner. The creation of the text message is often triggered by other EDI transactions.

Documents that are exchanged with the EDI 864 include:

  • 810 - Invoice: used to replace a paper invoice
  • 856 - Advance Shipping Notice (ASN):  used to describe the contents of each shipment and how items were packed
  • 997 - Functional Acknowledgment: used to confirm receipt of the 864

EDI 864 Example

ISA|00|          |00|          |08|0000000000     |ZZ|1234567890       |181107|0945|:|00501|850010691|0|P|-
GS|PO|1234567890|999999999|20181107|0945|1234|X|0012345
ST|856|0001
BMG|00|HEADER OF TEXT MESSAGE|03
N1|FR|BUYER NAME|UL|GLN 123456789
N1|TO|TRADING PARNTER NAME|UL|GLN
REF|IA|411622
REF|IV|0000000012345678
MIT|SECTOR HEADING|SECTOR SUBHEADING|175|60
MSG|SEGMENT      ELEMENT      ERROR|SS
MSG|INVOICE NUMBER    PO NUMBER     ID        POS - REF      DATA                     COMMENTS|SS
MSG|01234567   PO 123546      N1        004 - 067     0000000000000             TEXT MESSAGE        PROD|SS
MSG|01234567   PO 123546      N1        001 - 004     0000000000000             TEXT MESSAGE  PROD|SS
MSG|01234567   PO 123546      N1        999 - 998     0000000000000             TEXT MESSAGE         PROD|SS
SE|35|0001
GE|26|0123456789
IEA|1|0123456789
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