Overview
Deductions Navigator for Kroger allows you to submit multiple disputes with a single click from the Deductions List page.
To initiate a bulk dispute from the Actionable bucket, use the checkboxes on the left side of the card to select the deductions you'd like to dispute, then choose "Submit Disputes" in the top right corner. You can select up to 100 records per page to dispute.
All selected disputes will be enqueued and submitted to the Lavante dispute portal following our normal dispute process. If you have enqueued a high volume of disputes in a short period of time, it could take several minutes to a few hours for all of them to complete.
Deductions will display a status of Submitting while they are waiting, and once successfully submitted they will update to a status of Pending Kroger and move to the In Progress bucket.
Best Practices
Bulk disputing works best with deductions that are ready to dispute! Use the Documents filter to quickly find deductions that have documentation ready such as Shipping Documents and Invoices quickly.
Bulk disputing is only available for deductions whose status is Not Claimed.
If you'd like to add the same claim description to multiple deductions before disputing, use the bulk claim description edit feature.
