Steps to Submit a Dispute
Deductions Navigator empowers you to submit deduction disputes with just one click. The process is simple:
View a Deduction's detail page
Choose the dispute information and documents that you want to send
Click Submit Dispute
The deduction's status will immediately change to Submitting Dispute... and the dispute will be scheduled to be submitted behind the scenes. As soon as the dispute is successfully submitted in Synergy, the status will change to Target Research.
Receipt in Synergy
Dispute submission requests are queued and submitted in the order they are received for your company. An individual dispute will typically appear in Synergy within seconds. If you submit a large volume in a short period, it could take several minutes or even a couple of hours for all disputes to be completed, but rest assured that they are on their way. Once Synergy has received a dispute, it will display the status of Target Research.
Dispute Failures
If Synergy does not accept the dispute for technical reasons, we will immediately stop the process and change the status back to Not Disputed.