Overview
When Target denies a dispute, that doesn't mean it's the end of the conversation. Sometimes it can take 2, 3, 4, or even 6 (and the most we've seen is 8) attempts to
get Target to finally approve a dispute! Note that the first 3 attempts may go to an offshore 3rd party and are sometimes denied regardless of proof documentation. The 4th attempt is routed to the Target Accounts Payable team, where your chances of an approval improve drastically with proof documentation and a convincing note.
On this front we have good news! Deductions Navigator Target allows you to submit re-disputes in bulk with a single click from the Deductions list page in both the "Follow up" and the "All" buckets.
To initiate a bulk re-dispute, follow the steps in the workflow below:
Click on the "Deductions" page in Deductions Navigator.
Click in the "Follow up" or the "All" bucket. Note: Bulk re-disputing only works from the "Follow up" or "All " buckets.
Click "Status" and select "Denied" from dropdown menu.
Check the box in the upper left corner of the results list to select all results at once. Note: You can increase the number of results to show up to 100 results by clicking on "Per Page" found at the top of the results list, and choosing the number of results to show from the choices in the dropdown menu.
Click on "Submit Disputes" to re-dispute every dispute that is checked.
We have observed that re-disputes most often do not need any additional explanation or files than what was provided initially, and so bulk re-disputing denied disputes will re-use all files and explanations from the latest denied dispute. No need to re-add files or re-tell the story. It's all included.
We also added a "Dispute Count" filter in the "More Filters" box to help the user keep track of how many times a dispute has been re-disputed, see below:
