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Deduction Statuses

What does each status for Target deductions mean in SupplyPike?

C
Written by Clinton Rhodes
Updated over 2 weeks ago

  • Not Disputed - No Synergy case has ever been created for the deduction, and we haven't seen a payment for the deduction (rarely, they may be paid back without disputing or paid back before a case is closed).

  • Target Research - A dispute is waiting on Target to either request further information or make a decision in favor of or against the supplier.

  • Supplier Action - A dispute has been created, and Target is putting the ball back in the vendor's court by requesting additional information before making a decision. There is usually a timeout of an additional 5 days, after which Target may deny the dispute for not receiving additional information.

  • Approved - Target has closed the case and agreed to pay back any amount of the deduction greater than zero. At this point, we are still waiting to see the payment proof.

  • Paid - We have seen payment proof come through for the deduction.

  • Denied - Target has closed the case without agreeing to pay back any amount of the deduction.

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