Account Status
Account status in SPS indicates whether Target payments are available to the supplier or the account is on hold pending new payments from Target.
There are two data points from POL that drive the invoice status shown in SPS:
Account Status in POL - This indicates if Target has listed a status of Available for Payment or On Hold status for the vendor in POL.
Debit Balance - If a supplier owes more money to Target than Target owes the supplier, the supplier is in a debit balance.
Both data points are updated each weekend in the SPS Revenue Recovery app, synced from POL.
Account Statuses in SPS Commerce
Payment on Hold - If a supplier's account status in POL is On Hold and the supplier is in a debit balance, then the Account status listed in the app will be Payment on Hold. This means Target is unlikely to pay outstanding invoices until one of these factors change, including Past Due invoices.
Disputing Past Due Invoices in this account status is not recommended.
Available for Payment - If the supplier is not in a debit balance or the account status in POL is available for payment, then the Account Status will reflect as Available for Payment in SPS, and disputing Past Due invoices is generally recommended.
Invoice Status
Past Due - Status for invoices that have no record of payment 14 days after their due date. This is an SPS status. In POL, these will appear as Unprocessed.
Unprocessed - Status from Target's Greenfield data platform. Target acknowledges that the invoice has been sent to them; however, they've yet to match it to a receipt. Not included on the Deductions by Status chart on the Dashboard, as it is assumed to be business as usual unless it goes past due.
Open—Status from Target's Greenfield data platform. Target has approved payment for the invoice, but it has not actually been paid. It is not included on the Deductions by Status chart on the Dashboard, as it is assumed to be BAU unless it goes past due.
Supplier Action - A dispute has been created, and Target is requesting additional information from the supplier.
Target Research - A dispute is waiting on Target to either request further information or make a decision in favor of or against the supplier.
Denied - Target has closed the case without agreeing to pay back any amount of the disputed invoice.
Approved—Target has closed the case and agreed to pay back any amount of the disputed invoice greater than zero. We are still waiting to see the payment proof.
Paid - We have seen payment proof come through for the invoice. Only included in the Deductions by Status chart on the Dashboard if it needed to be disputed for payment.