There are several different statuses and sub-statuses in Supplier Hub both before and after a Dispute Package has been disputed. Dispute Packages will be assigned an overarching status indicating what phase it is in. Chargebacks, or the individual deductions rolled into the Dispute Package, will also be assigned their own statuses.
Draft - Dispute Packages can be created and saved as a draft until a supplier wishes to submit. This can be helpful if needing to obtain additional information/documentation while working through Dispute Packages.
Open - Once a Dispute Package has been submitted then the package status will be listed as open. Under the open status, there can be two sub-statuses associated.
Pending Home Depot - Waiting Home Depot to review the Dispute Package.
Pending Vendor - Action required from the supplier. Home Depot will provide additional context in a dialog message of what is needed. Response is required within 30 days from notice or the Dispute Package will automatically become denied and closed.
Closed - Once a decision has been made on all individual chargebacks within the Dispute Package, then the status will move to closed. Note, all chargebacks will have a decision made at the same time. The below list includes statuses specific to chargeback line items.
Set Up to Pay - Chargeback disputed has been approved and is set to be paid.
Set Up to Pay External - Chargeback disputed has been approved and is set to be paid.
Set Up to Pay Edit - Chargeback disputed has been approved and is set to be paid.
Paid - Chargeback has been paid back on a prior check.
Denied - Chargeback disputed has been denied for repayment.
Denied Due to Inactivity - Chargeback denied due to inactivity during the Pending Vendor status.