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Home Depot Deduction Statuses

Annalee Foley avatar
Written by Annalee Foley
Updated over a month ago

Since Home Depot creates one Dispute Package against an invoice potentially containing multiple chargeback lines, if multiple chargebacks are present, then there could be multiple statuses post-dispute.

If this is the case, from the Deduction List and Detail views in SupplyPike, you will be able to see the individual status for each chargeback within a dispute package. This will make it easy to identify opportunities before disputing, as well as provide a clear record of ever single bit of revenue loss you are incurring with Home Depot, and always having that data at your fingertips for reporting and analysis.

  • Not Disputed - A chargeback where either action has not been taken yet in the case of a negative shortage or price discrepancy chargeback. Or a chargeback where action cannot be taken, like a trade discount or a positive price discrepancy chargeback.

  • Home Depot Research - A chargeback in a dispute package that has been disputed and submitted to Home Depot for review.

  • Supplier Action - This status signifies that Home Depot is requesting further action from the supplier for a disputed chargeback. This will entail providing another form of proof documentation, carrier details, or other related information. It is important to take prompt action when a dispute is placed in this status as a supplier only has 30 days to respond.

  • Denied - Home Depot has closed the Dispute Package without agreeing to pay back the chargeback.

  • Approved - Home Depot has agreed to pay back the chargeback.

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