The Dispute Default Settings allow you to configure your disputes exactly as you would like them executed. You will be able to provide a default dispute reason as well as designate which chargeback lines you would by default like to be disputed in full. We'll go into more detail below on both settings, but to access these settings, click the cog on the top right corner of the screen, and then locate the Default Dispute page.

The dispute reason is what Home Depot will read when the dispute is submitted. By default, the dispute reason will default to be "Please repay.". However, if you would like to create a new default message, you can do so by editing the Dispute Reason field found on the Dispute Default Settings page.

Once you make the desired changes, be sure to hit the "Save Changes" button. This will go ahead and update the dispute reason across all deductions that have not been disputed.

Home Depot has some unique accounting scenarios that result in the user not being able to dispute the full amount that was deducted. We'll break down the reasons below, but first, here's how you should look at configuring your settings.

You want to toggle-on chargeback codes that you always want to dispute in-full. From there, you will want to prioritize how important they are. The prioritization here is important incase we will be disputing multiple codes, but Home Depot only allows a certain amount to be disputed.

For example, a deduction (Dispute Package) could have a $100 Pricing Discrepancy, and a $100 Shortage, but Home Depot will only allow $150 to be disputed. In this scenario, we need you to designate how you would like to prioritize those two chargebacks so we can appropriately distribute the $150. The chargeback types you prioritize will get disputed in full down the list until there are not any dollars left to be disputed.

If you decide to always dispute Shortages and Pricing Discrepancies in full, and prioritize Shortages over Pricing, in this scenario we will dispute the full $100 Shortage, and then put the remaining $50 towards the Pricing Discrepancy.

By default, SupplyPike will always have Shortages turned on to be disputed in full, prioritized first, with all other chargebacks toggled off. To make any changes, simply toggle other codes on/off, and drag the codes to move their priority level. Codes that are turned off will be greyed out and move to the bottom of the list.

The most important thing here is optimizing the full amount you can dispute, we don't want to leave any dollars on the table. Configuring this setting will apply to all deductions that have not yet been disputed. That way, however you decide to dispute (single click, bulk or auto), amounts are already filled out for you exactly how you like!

Positive Trade Discount:

Cash Discount as an Invoice Reduction:

Previously Paid Chargebacks: