When is a deduction ready to dispute?
When disputing a deduction, remember that you are essentially going to court to prove why the deduction was invalid and should be paid back. Just like in court, you need to present sufficient evidence to prove your case.
For any given deduction type (i.e. - Shortage, Allowance, Pricing, Casepack, Other), there are certain types of documents that can help prove why you should be repaid. The Deductions app highlights the most common types of proof documentation required for each deduction type.
When viewing the documents attached to a deduction, certain document types are marked as recommended.
If a document that is recommended is not currently associated with the deduction, an alert will be displayed.
Documents needed by Deduction Type:
Charge Type | Recommended Documents |
Shortage |
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Allowance |
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Pricing |
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Casepack |
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Other |
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File Size and Type Restrictions:
Up to 10 documents can be submitted with each dispute. Documents can not exceed 20MB in size but most file types are accepted (.xls, .xlsx, .doc, .docx, .pdf, .txt, .jpeg, .png, etc.). Filenames longer than 70 characters in length will be truncated.
Things to remember:
A deduction can still be disputed even if a recommended document is unavailable. SupplyPike's recommendations are based on the most commonly required documents for disputing a given deduction code. In some scenarios, you might not need everything that is recommended, and occasionally additional documentation may be needed.
Recommendations are based on the file type tag assigned to the document. This does not consider the content of the specific file itself. The content of the file must be sufficient to prove the deduction is invalid (i.e., if a document is tagged as a Proof of Delivery but is not stamped by the DC, it will still likely lead to a denied dispute).
Be sure that the checkbox beside each recommended document is checked in order for the document to be sent with the dispute.