Steps to Submit a Dispute
SupplyPike's CVS Deductions app displays all AP deductions in the Deductions list view. These deductions were found in the SAP Vendor Portal and are being displayed as individual transactions.
The process to dispute these deductions is very simple:
Identify a deduction you want to dispute in our list view.
To access the Deduction Details view, click on the arrow on the right-hand side of an individual deduction in the above image.
Verify that all recommended attachments have been included.
Click on Edit Details to review the information and edit the dispute details as needed.
Click Submit Dispute
The deduction’s status will immediately change to Submitting... and the dispute will be scheduled to be submitted. As soon as the dispute is successfully submitted in Merchandise Payables, the status will change to CVS Research.
Receipt in the SAP Vendor Portal
Dispute submission requests are queued up and submitted in the order they are received for your company. An individual dispute will typically appear in the CVS SAP Vendor Portal within seconds. If you are submitting a large volume in a short period of time, it could take several minutes or even a couple of hours for all disputes to be completed, but don't fret...they are on their way! Once a dispute has been received by Merchandise Payables, it will display a status of CVS Research.
Dispute Failures
If the SAP Vendor Portal will not accept the dispute for a technical reason, the dispute process will be terminated, and we will notify you that there is an issue with the deduction. Additionally, the deduction's status will be set back to Not Disputed.
