What is an open invoice dispute?
Once your invoice has aged past its due date without payment from Home Depot, a POD Dispute Package will be distributed by Home Depot. Suppliers will need to then dispute with proof of shipment or delivery. Very similar to disputing shortages!
What's needed for disputing?
To successfully dispute an open invoice, a supplier will typically only need to provide some sort of proof of shipment or delivery. This can be things like a BOL or a POD from your carrier, depending on whether it was prepaid or collect.
What is the difference between an open invoice and a full invoice shortage?
In short - there isn't! It boils down to how Home Depot is keeping track of the deduction which stems from different receiving operations. Both signify that there was not any record of receiving.
Newly converted RDCs will show this as a shortage deduction for the total amount of the invoice, with a positive trade discount to reconcile the amount they were expecting to pay for those goods. Suppliers will dispute the shortage amount deducted.
For non-converted RDCs, other DC types, and direct-to-store shipments (i.e. special order stock or special order customer shipments) where there was not any record of receiving, these will show up as an open invoice or POD Dispute Package.