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POD Disputes
Annalee Foley avatar
Written by Annalee Foley
Updated over a week ago

What is a POD Dispute?

Once your invoice has aged past its due date without payment from Home Depot, a POD Dispute Package will be distributed by Home Depot. Suppliers will need to then dispute with proof of shipment or delivery. Very similar to disputing shortages!

What's needed for disputing?

To successfully dispute an unpaid invoice, a supplier will typically only need to provide some sort of proof of shipment or delivery. This can be things like a BOL, or a POD from your carrier, depending on whether it was prepaid or collect.

Shipping document integrations will be set up for POD disputes just like we do for deductions today, so you won't have to spend any time hunting them down and checking whether or not you've got the right document. Let our software do that work for you.

What is the difference between a POD Dispute and a full invoice shortage?

In short - there isn't! It boils down to how Home Depot is keeping track of the deduction which stems from different receiving operations. Both signify that there was not any record of receiving.

Newly converted RDC's will show this as a shortage deduction for the total amount of the invoice, with a positive trade discount to reconcile the amount they were expecting to pay for those goods. Suppliers will dispute the shortage amount deducted.

For non-converted RDC's, other DC types, and direct-to-store shipments (i.e. special order stock, or special order customer shipments) where there was not any record of receiving, these will show up as a POD dispute.

It's important to note that in both scenarios, you will see a generic Keyrec #. For full invoice shortages, it will be the RDC # followed by 5 0's. For POD Packages it will look like '000033333'. Both signifying no record of goods receipt.

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