CVS Documentation from 2022 states that generally disputes take about 30 days to be reviewed for the first time. While documentation says this, we often see disputes linger on beyond this range.

Additionally, CVS often leaves comments on disputes which open up a 30 day window for response from the supplier. The comments within the Vendor Portal do no always give much clarity and more details are emailed to the user who submitted the dispute. If no action is taken, these disputes are often closed after 30 days and typically Denied and unless further information or documents requested were provided.

Once a decision has been made, and if approved, CVS usually makes payments with 5-7 business days and can be tracked in the Invoices and Payments tab of the CVS Vendor Portal application.

Users should monitor their disputes/ email closely to look for additional requests from the retailer. Otherwise, disputes that haven't been reviewed in a timely fashion should be followed up on by emailing warehousepayables@cvshealth.com