The Dispute Default Settings allow you to configure your disputes exactly how you would like them executed. You will be able to provide a default freight term (shipping method) for your deductions and have a custom default dispute message per deduction type. We'll go into more detail below on both settings, but to access these settings, click the cog at the top right corner of the Dashboard or Deductions page while in the CVS app. Then, review your default settings from there.

This setting allows suppliers to update the freight term for all Not Disputed deductions. When deductions are submitted, CVS requires the shipping method used for that PO to be included in each dispute, as shown below.

The dispute reason is your message that CVS will read when the dispute is submitted. By default, the dispute reason will default to be "Please repay.", which we've found to be sufficient for the initial dispute, since the CVS team will focus on your attachments to determine the validity of your case. However, if you would like to create a new default message for the various deduction types, you can do so by editing the Dispute Reason field found on the Dispute Default Settings page.

In the image below, you can add a different custom reason for each deduction type. Be sure to enable the deduction types for which you want a custom reason using the toggle switch.

Once you make the desired changes, be sure to hit the "Save Changes" button. This will update the dispute reason across all undisputed deductions.