In some scenarios, we have seen where Home Depot has distributed an open invoice, or POD Dispute Package, and later comes back and also deducts, or creates a Chargeback Dispute Package for the same invoice and PO. The cause of this can likely be attributed to updated receiving data on Home Depot’s end, but not removing the POD Dispute Package from Merchandise Payables. When this occurs, only one dispute type can be submitted. Merchandise Payables does not allow for both packages to be disputed.

There’s a couple different scenarios that can play out, so we want to walk you through each one!

In some cases, we have seen that Home Depot will create a POD Dispute Package (open invoice), and then come around after and create a Chargeback Dispute Package with a shortage for the full amount of the invoice. In this scenario, double checking to make sure that no payment was received for that particular invoice would be step one. After confirming no payment received, we recommend looking at which package was created most recently by Home Depot. In the SupplyPike app, we will show the created date on both the list and details views for open invoices and chargeback deductions. Likely the Chargeback Dispute Package was created after the POD, and should be the one disputed. Of course, if anything looks off, we do recommend opening a ticket within Supplier Hub to seek clarification.

In other scenarios we have seen that Home Depot will create a POD Dispute Package, and then later create a Chargeback Dispute Package with a shortage amount for less than the total invoice amount. This likely happens because Home Depot acquired new receiving data to negate the unpaid invoice in its entirety. Similar to the above scenario, it is important to double check what actually was paid on the invoice, if anything. If no payment was made for that invoice, then a POD Dispute would go after the entirety of that invoice. If some payment was made for that invoice but not the full amount, then it is likely the case that they later found product they scanned in and only deducted a shortage amount. The best course of action here would be to dispute the Chargeback Dispute package for the shortage amount. Again, if anything looks off, we do recommend opening a ticket within Supplier Hub for further clarification.