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Disputing Open Invoices

How to dispute Home Depot Open Invoices.

Annalee Foley avatar
Written by Annalee Foley
Updated over a week ago

Open Invoices List View

To view your open invoices in the SupplyPike app, click on the 'Open Invoices' tab in the left-hand navigation.

The Open Invoices page provides you with a list of all open invoices for which Home Depot has distributed a POD Dispute Package. We call this page the "Open Invoice List View". This view organizes your open invoices into six (6) buckets - Urgent, New, Follow Up, In Progress, Resolved, and All. Click on each bucket to see open invoices based on their status.

You can filter open invoices by status, date, amount, etc., across all of the list view buckets. Additionally, using the Export dropdown on the right side of the List View frame, a detailed export can be pulled from a filtered or non-filtered view of open invoices from the list.

Open Invoices Details

Click on any open invoice to view specific details for the open invoice. Shipping document integrations will be set up for open invoice disputes just like we do for deductions today, so you won't have to spend any time hunting them down and checking whether or not you've got the right document. Let our software do that work for you!

View all the details for your open invoice dispute, edit any necessary information, and then go ahead and click 'Submit Dispute.'

Bulk Disputing Open Invoices

Not wanting to submit disputes individually? We get it! You can bulk dispute open invoices, just like deductions, from the New bucket. Use the checkboxes on the left side of the list view frame to select the open invoices you'd like to dispute, then choose "Submit Disputes" in the top right corner. You can select up to 100 open invoices per page to dispute.

All selected disputes will be enqueued and submitted to the Supplier Hub dispute portal following our normal dispute process.

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