What is Auto Dispute and how does it work?
Auto Disputing enables users to take the manual work out of the disputing process. This feature is now available for Home Depot Open Invoice disputing. Let SupplyPike gather all the available proof documentation and dispute, automatically!
Only Not Disputed open invoices will have the ability to be auto-disputed. On the Auto Dispute Settings page the user can set the attachment criteria, as well as the dollar threshold if desired, and then we'll handle the rest!
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner when viewing the Home Depot app. This will take you to the Settings Page. Toggle between both Deductions and Open Invoice settings at the top of the screen. Settings are unique to each RevLoss type, so make sure to set them up exactly how you want for each.
Make sure to designate for auto-disputing Open Invoices the attachments and threshold criteria you would like applied. Once you have set this criteria, make sure to save the changes, and just like that you're good to go!
Is there anything that won't get Auto-Disputed?
In instances where we have found that Home Depot has distributed both a Chargeback Dispute Package and a POD Dispute Package, we will flag these invoices, and they will not qualify to be auto-disputed.
We recommend that eyes are placed on both to determine which dispute to submit. When the invoice has been disputed once, the other package cannot be disputed. More than likely, it will make sense to dispute the Chargeback Dispute Package, as the POD Dispute Package might have been created before Home Depot updated all receiving data.