For years now, Amazon has limited the disputing of shortage claims through the Vendor Central Dispute Management portal to one dispute per invoice. However, earlier in September, Amazon announced they were coming up with a new re-disputing process for shortage claims. This new process is finally here!
How does this new process affect deductions management?
With this new process in place, Amazon has also discontinued the email case creation form for the "Shortage Claim / Pay On Receipt" issue type under their Contact Us portal. Amazon is now expecting vendors to redispute any shortage claims that were initially denied before they reach out to Amazon support regarding any settlement negotiations.
Can I still create settlement cases using SupplyPike?
Yes! Our team has already rerouted our settlement feature to go through the "Statement of Open Items Submission" issue type rather than "Shortage Claims / Pay On Receipt." However, we highly recommend not submitting any new cases until those shortage claims have been re-disputed and resolved through the new process. Amazon will likely deny any cases where shortage claims haven't been disputed twice or denied twice (fully or partially).
How do I re-dispute shortage claims?
If your initial shortage claim dispute was only partially approved or denied, you can create a re-dispute to challenge the decision. Keep the following in mind before you create a re-dispute:
Re-disputes can only be created for partially approved or denied shortage claim disputes. You can’t re-dispute a claim that is still under review, has been fully approved, or paid.
Wait for the initial dispute review to complete before creating a re-dispute. This process can take up to 40 days.
For step-by-step instructions on how to create shortage disputes and settlement cases using the SupplyPike app, please refer to our new article, SupplyPike Guide to Re-Disputing Shortage Claims and Settlement Cases with Amazon