We can now offer another way for suppliers to easily get us their Kroger Invoices to attach to your deductions in the Revenue Recovery app - simply CC'ing SPS Commerce on your Kroger 810s/880s. For this process to work, you will need to work with your EDI provider to CC SPS Commerce's VAN on all Kroger invoice EDI transmissions. We will then do the work of translating the EDI into a PDF and attaching the invoice PDF to any relevant deductions.
See the details below to get this process started!
Process:
Reach out to your EDI provider and request to CC SPS Commerce’s VAN on all Kroger invoice (810 or 880) transactions
Provide this identifier for the CC:
Qualifier to CC: ZZ
Identifier to CC: SUPPLYPIKESPS
Let your Customer Success Manager know when the CC has been set up so we can ensure we are receiving the EDI transactions
We will take the raw EDI and transform it into a PDF to attach to associated deductions in the Revenue Recovery Kroger application
That’s it! We will now receive all invoices you send Kroger and will attach them to any relevant deductions
You can see which deductions have invoices attached on the Kroger Deductions page > filter by File > select with > Invoice
FAQs:
Why do I need to send my invoices to SPS Commerce Revenue Recovery?
Kroger made a change in 2024 to require invoices as an attached proof document for a majority of their deduction codes. Without invoices, the claim cases for these deductions will not be considered “ready” to dispute, affecting your ability to auto or manually dispute deductions and potentially miss out on dollars you are owed from Kroger.
What transactions should I CC SPS Commerce EDI on?
We recommend CC’ing SPS Commerce EDI on all your invoice transactions to Kroger, whether that be 810s or 880s. We will then store each invoice incase a deduction is later taken against it and invoice proof documentation is needed.
How far back can Revenue Recovery access my invoices?
We will only be able to access invoices we have been CC’ed on, starting from the time the CC is set up with your EDI provider.
For past Kroger invoices, we can set up a shared email or drive to receive invoice data in bulk, and we will match & attach invoices to the appropriate deductions.
Will CC’ing SPS Commerce EDI impact Kroger receiving my 810/880s?
No, Kroger will continue to receive your 810/880s in the same time and manner that they do today.
Is there any additional cost associated with CC’ing SPS Commerce EDI for you to get the 810/880s and attach them in the Revenue Recovery app?
SPS Revenue Recovery and SPS Commerce EDI will not charge additional fees. Check with your EDI provider/VAN to see if additional costs will be incurred for the CC. Any additional costs are the responsibility of the supplier, not SPS Commerce EDI or SPS Revenue Recovery.
I am an SPS Commerce Fulfillment customer. Do I need to CC SPS Commerce?
If you are an SPS Fulfillment customer, no action is needed. We can pull in your Kroger invoices being sent with SPS Fulfillment and attach them to deductions. If you are an SPS Fulfillment customer and your invoices are not being attached, reach out to your Customer Success Manager or recoverysupport@spscommerce.com.
Are there other ways to provide my Kroger Invoices?
Yes, SPS Revenue Recovery can also create a shared drive or emails for suppliers to send us their invoices in bulk to then be attached to deductions. These methods require the supplier to do the upfront work of downloading the invoices in a format that can be transferred to us. To get these integrations set up, reach out to your Customer Success Manager or recoverysupport@spscommerce.com.