Off Invoice Codes
SPS categorizes the following codes as shortages based on information provided by Kroger and how we see suppliers disputing these deductions with Kroger.
2 - Promo allowance difference (OI)
OI - OFF INVOICE DEDUCTION
Description
Allowances or deductions taken from an invoice as a manual correction for salvage, CoOp, Trade, or other allowance due off invoice.
Promos are typically negotiated for specific items for goods ordered within a certain time period.
How to Prevent:
Typically, promo allowances and other off invoice deductions are agreed to in advance through contractual agreements, so these deductions are generally expected to occur.
How to Dispute
Default Dispute Type: OI - Off Invoice
Required proof documentation:
Contract - related promotional contract
Invoice
In order to prove this deduction as invalid, you may have to provide this documentation as well as a brief explanation.
One scenario could be if you deducted the promotional allowance off your invoice to Kroger, and Kroger took an additional identical promotional deduction off the invoice, then those documents with the explanation that it was taken twice should be submitted.