ORAD - Case Fill Rate Codes:
SPS Commerce categorizes the following codes as case fill fines based on information provided by Kroger and how we see suppliers disputing these deductions with Kroger.
ORAD - Case Fill Fine
Description
ORAD deductions are taken as part of Kroger's compliance program, "Original Requested Arrival Date."
ORAD - Case Fill fines are taken when the order did not arrive in the quantities indicated on the Purchase Order.
Familiarize yourself with the Supply Chain Vendor Compliance - ORAD documents listed on Lavante platform's help menu to learn more about Kroger's compliance program.
How to Dispute
Default Dispute Type: ORAD - Case Fill Rate
Recommend Proof Documentation:
Proof of Delivery or Bill of Lading
Supporting documentation showing Case Fill or Logistics policies were followed
If buyer approval is needed to dispute, the buyer approval email should include:
Buyer approval to waive ORAD fines
Reason for the repay
PO #