ORAD Late Shipment Codes
SPS categorizes the following codes as late shipment deductions based on information provided by Kroger and how we see suppliers disputing these deductions with Kroger.
ORAD - Late Shipment
ORAD - Early Shipment
Description
ORAD deductions are taken as part of Kroger's compliance program, "Original Requested Arrival Date."
ORAD - Late Shipment deductions are taken when the order arrived outside of the acceptable window of the delivery date indicated on the purchase order.
Familiarize yourself with the Supply Chain Vendor Compliance - ORAD documents listed on Lavante platform's help menu to learn more about Kroger's compliance program.
How to Dispute
Default Dispute Type: ORAD - Late Shipment
Recommend Proof Documentation:
Proof of Delivery or Bill of Lading
Should show that the order arrived on the delivery date.
If no appointments are available on Kroger's ORAD, the should reach out to their buyer. In the email communication with the buyer, align on a new date and ensure the buyers is updating it within Kroger's system. For the email to support reversing ORAD fines, the email must include:
Buyer approval to waive ORAD fines since Kroger didn't have an appointment on ORAD
Reason for the repay
PO #
ORAD date
First available appoint date from One Network, if after ORAD date