Debit Memo

SPS categorizes the following codes as debit memo based on information provided by Kroger and how we see suppliers disputing these deductions with Kroger.

Debit memos are transactions created by Kroger associated to a supplier invoice, reducing what they pay you. There is typically very little detail associated with these deductions, but you can determine which supplier invoice the debit memo is related to.

To determine your invoice that the chargeback is related to, simply remove the -DM or DM at the end of the debit memo invoice number, and that should leave you with your invoice number. For instance, if the debit memo invoice number is 12345-DM, then it is related to your invoice number of 12345.

You may need to submit a dispute or question on the debit memo to find out more details on why the deduction was taken. It may be related to a shortage or another deduction code.

Once you understand the root of the issue, you can decide if the deduction is invalid, and if so, what reason to dispute it under. Once you know the dispute type for the deduction(s), review the article that aligns with that reason to understand what supporting documentation is needed.