Return Center deductions from Walmart follow a different disputing process than standard AP deductions in APDP. The last 90 day window is critical because, after this period, claims can only be disputed through a settlement process until the 2-year expiration. These instructions will guide you on how to best utilize SupplyPike's platform to dispute return claims through Supplier Help.

1. Log in to SupplyPike.

2. In the Walmart Deductions app, find the Deductions List view page.

3. Select the “All” bucket.

4. Apply the following filters:

5. Select Export → Export Deductions.

1. Go to Supplier Help.

2. Be sure to log in using your normal Retail Link credentials.

1. Navigate to the guide in Supplier Help titled: “Defective Merchandise Returns Allowance Claim Guide – Owned Suppliers Only.”

2. Download the form titled “Defective Merchandise Returns Allowance Claim Form.”

Columns A, C, D, and E can be filled out using the Export from SupplyPike.

1. For Claim # (Column A):

Grab all of the unique claim numbers from Column B (claimNumber) of the SupplyPike export.

2. For Invoice Date (Column C):

Grab this info from Column J (invoiceDate) of the SupplyPike export.

3. For Amount (Column D):

Filter to only see the Code 94/120s on the SupplyPike export, and use the claim amount from column E to populate the dispute document.

4. For Handling Fee (Column E):

Filter to only see the Code 60s on the SupplyPike export, and use the claim amount from Column E with a VLOOKUP to match the handling fee with the proper parent deduction (94 or 120).

5. For Reason For Dispute (Column F):

Be sure to include the reason you are disputing.

Provide the reason for your dispute. An example reason could be:

Defective Merchandise allowance provided, no individual deduction should be issued.

1. Select “Support” on the top left part of your screen.

2. This will take you to select your ‘supplier info’ where you will need to select the relevant vendor number you’d like to dispute with.

3. Select ‘Walmart.com Warehouse.’

4. Select ‘Returns.’

5. Select ‘Return Chargebacks.’

6. Select ‘Billing Claims (Returns).’

7. Select ‘Open a case via Email.’

8. You will see a new screen called ‘Open Case’ where you should fill out a detailed description for the reviewer.

9. Hit ‘Submit Case & Upload Files’ and upload the Dispute Document you filled out earlier.

1. Click on ‘My Cases’ located in the top left-hand side of your screen.

2. If you have several open cases, you can search for the one you’re looking for using the case number or the dispute description.

As always, for further guidance, contact your Customer Success Manager or support@supplypike.com.