When submitting a dispute through the SupplyPike Deductions app, it is not immediately created in the High Radius portal. A job is scheduled behind the scenes, which usually takes between a few seconds and a few minutes.
Although rare, it is possible that a dispute could fail to be submitted to Walmart's High Radius portal during this process. When this occurs, the SupplyPike Chargebacks app will show an icon on the card indicating that the dispute failed.
Along with displaying in the Chargebacks Detail view, the reason(s) for the failure.
Below are reasons a dispute could fail to make it to High Radius, and how they can be resolved.
Invalid High Radius Credentials
By the time a dispute was submitted for the chargeback, High Radius credentials required for SupplyPike to submit on the supplier's behalf, were preventing the process from taking place.
Be sure to update your High Radius credentials, and try again.
This dispute is a duplicate of an existing one
When a dispute is still open for a particular chargeback, a second dispute is not allowed to be open. High Radius will automatically reject both of the dispute attempts, and will have to be resubmitted after.
High Radius had some trouble receiving this dispute
Some intermittent issues have been observed with High Radius' system, which prevents new disputes from being created. If the issue persists, reach out to the High Radius help desk via HiRadCS@walmart.com.