Description
A deduction issued against an invoice for perceived difference between the quantity of goods invoiced and the quantity of goods believed to be received.
This deduction comes on KeHE's invoice adjustment document. You'll usually see it in K-Solve where they append "IA" to one of your invoice numbers, on the document icon at the far right of a row.
How to dispute shortages
Required Supporting Documentation:
Signed BOL if the shipment is Collect
Signed POD if the shipment is Prepaid
Additional Supporting Documentation:
Invoice copy
Packing slip
Unloading Discrepancy Report (UDR), sometimes provided by KeHE with your invoice payment. Can be retrieved from K-Solve on your invoice payment row if provided. When KeHE provides a UDR, chances of overturning a shortage usually go down, though not always, so it's worth it to check and try to recover money if you believe it to be invalid and can prove it.