Description
Event based promo contracts are set up to fund a specific promotional activity that are going to run for a short time. They are usually associated with a specific promotion ID that can be found in the contract details.
How to Dispute:
Contract deductions are disputed through Synergy and can be submitted through SPS. SPS has already performed a validity assessment on contract deductions by reviewing key contract terms, including:
contract time frame
included items
set amount and/or sales calculations
If the contract deduction is deemed to violate any of the agreed-upon terms, it will be flagged as likely invalid.
To dispute the contract deductions, your dispute reason should call out specifically why the deduction is invalid. If applicable, attach proof documents to the dispute to support the reason the deduction is invalid.
Supporting Documentation
Copy of Contract from Target Vendor Income (TVI)
If invalid due to a mis-calculation on Target's side:
Attach sales data and/or calculations showing the correct contract deduction amount. SPS will attach the Supporting Calculation file if we have found it to be invalid due to the calculation.
For other dispute reasons,
Email approval from the Target buyer for the payback of the invalid amount, or the amount you are disputing. Be sure the email calls out specifically the contractual deduction(s) and the amount(s) you are requesting be repaid.