What is Auto Dispute and how does it work?
Auto Disputing enables users to take manual work out of the disputing process. This feature is available for all Home Depot Offsets, but will likely be most valuable with disputing On Time and Fill Rate charges where SPS can help gather all the available proof documentation automatically.
Only Not Disputed deductions will have the ability to be auto-disputed. On the Auto Dispute Settings page the user can set the attachment criteria, as well as the dollar threshold if desired, and then we'll handle the rest, magically!
How do I set up Auto Dispute?
Click on the cog in the top right-hand corner of the Home Depot home page. This will take you to the Supplier Settings Page, and from here you can configure settings for Auto Dispute.
First, you will want to make sure you have your Default Settings configured exactly as you would like. Check out this article for more detail on your Default Dispute Settings. These settings will designate 1) The dispute reason (selectable dropdown) and 2) the dispute comment (custom message) you want to inlcude each time. And remember, this applies across the board, not just ones that will be auto-disputed!
After you've made sure you have the defaults set up as you would like, you can return to the Auto Dispute Settings and then designate, specifically for auto-disputing the attachments and threshold criteria you would like applied.
We recommend a BOL or POD specifically for On Time and Fill Rate charges. One thing to note is that only one attachment is allowed per dispute (Retailer rule) so whatever is selected in the settings, we will send the most recent of that attachment type if there is multiple.
Is there anything that won't get Auto-Disputed?
It is likely that we won't find ASNs on our own, so those types will not be Auto-Disputed due to missing the recommended documents in those cases. There are also Offset Types that are not disputable at all