Code 25s are triggered when Walmart claims to have received no shipment at all for the PO for which you are invoicing.
How to Prevent Valid Code 25s
- Best practice is to not invoice before the order is shipped. If Walmart receives an invoice for goods not yet received they will cancel the invoice.
- Do not re-invoice once goods are delivered, rather prove that the order was delivered. If you re-invoice after goods are received Walmart will likely hit you with a code 30 for duplicate billing.
Can it be Disputed?
Yes. Provide the correct shipping documents to prove that the PO was delivered in full.
How to Dispute Invalid Code 25s
- Freight bill showing in fullCollect: Bill of lading signed by the driver showing the PO was picked up in full. The Purchase Order number should be clearly noted on this document.Prepaid: Proof of delivery showing the PO was received in full. The Purchase Order number should be clearly noted on this document.
- Invoice (EDI 810) showing order quantity