Description

Code 91s are for damaged or defective merchandise that the retailer could not return and was therefore destroyed. The option to destroy un-returnable merchandise is negotiated with your Supplier Agreement.

How to Prevent Valid Code 91s

  • Make sure your product packaging is up to the rigors of transport. 

  • Make sure the product itself can withstand the extreme temperatures and forces it will be subjected to during transport (i.e. - melting, vibration/drop damage, etc.)

  • Review your supplier agreement and consider whether you should negotiate a higher allowance for defective goods so that you can better plan your cash flow.

Can it be Disputed?

Yes. Code 91 can be disputed if you can prove that the merchandise should not have been destroyed (the claim violated your supplier agreement) or that the merchandise should not have been considered damaged/defective.

How to Dispute Invalid Code 91s

Where you dispute a code 91 depends on where it came from. In either case, Walmart's expectation is that the code 91 will be disputed along with any associated fees on the same claim (codes 44, 60, 120).

Returns from location 9462:

  • When the return deduction is issued from Walmart location 9462, this indicates that it is a Returns Center claim.

  • Returns Center claims have a dedicated dispute process, which Walmart outlines here.

    • In summary, to dispute these deductions you must:

      • Download and review the backup details and documentation from APIS.

      • Download the Defective Merchandise, Handling Fee, and RTV Freight Claim Form.

      • Fill out the Defective Merchandise, Handling Fee, and RTV Freight Claim Form with the claim number, invoice date, amount you are disputing, and the reason for the dispute.

      • Include the backup details and documentation for each claim.

      • Submit your claim by creating a case with Partner Support and selecting Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims. You must include the documentation and forms mentioned above for your claim to be reviewed.

Other returns:

  • If the location is something other than 9462, then use the Accounts Payable Dispute Portal to submit your dispute. Be sure to include all claim lines together when disputing (i.e. - 91, 60, 44, 120)

  • If the APDP dispute is rejected, you can escalate to your buyer, especially if the code 91 deduction violates your supplier agreement.

Supporting Documentation:

  • Proof that the merchandise should not have been considered damaged/defective

OR

  • If disputing because the merchandise should not have been destroyed (the claim violated your supplier agreement), then provide the supplier agreement showing that the merchandise should have been returned to you, not destroyed.

Did this answer your question?